At HerKin, we put a great deal of thought, time, and care into every product we create. Because our products are home textiles made to be part of your everyday life with your pets, we care deeply about cleanliness, quality, and product integrity.
Before your order leaves our hands, every item is carefully inspected and thoughtfully packaged to make sure it reaches you in the best possible condition.
For this reason, returned textile products are generally not resold. To protect the cleanliness and safety of our customers and their pets, returned items may need to be disposed of rather than placed back into inventory.
That's why we kindly ask you to take a moment to make sure a product is right for you before placing your order. If you're unsure about the size, material, color, design, how it works, or anything else, please ask us first. We're always happy to help you make an informed decision.
If there is a product defect, quality issue, or a problem with your order, please don't hesitate to contact us. We'll always do our best to make it right.
We believe thoughtful shopping means less waste, fewer unnecessary returns, and more of the products we make with care ending up exactly where they belong — in a home, being loved and used.
